Complaints

If something is not right, tell us first: we read and answer every message ourselves.

Contact us. Write to hello@portugueseexperience.com describing the issue and including your order number and, if useful, photographs. We reply by email.

Electronic Complaints Book. You can also submit a complaint through Portugal's official electronic Complaints Book. The seller is registered in the electronic Complaints Book for distance selling (catalogue and internet); the regulatory authority associated with this registration is ASAE — Autoridade de Segurança Alimentar e Económica (Portugal's food and economic safety authority). In the event of a consumer dispute, the consumer may turn to the CIAB — Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo), https://ciab.pt/, under the applicable rules of competence and without prejudice to their other legal rights. The Complaints Book and ASAE have a separate role from this alternative dispute resolution centre.

Data protection. Requests about your personal data can be sent to the same address. You may also complain to the CNPD or to the data protection authority of your country.