Portuguese Experience

FAQ

Questions, considered.

What is included in each box?

One Portuguese wine, one Portuguese PDO cheese, one exclusive ceramic azulejo, one sealed collectible letter, one premium presentation box, one opening guide and one QR code with a curated Portuguese music selection.

Can I choose the wine?

Yes. On every edition you can choose between Quinta D’Amares Alvarinho, Duas Quintas Reserva Tinto 2023, Ramos Pinto Porto Tawny 10 Anos — Quinta de Ervamoira or Soalheira Old Tawny 20 Years, subject to availability.

Is every edition different?

Yes. Each edition centres on a different Portuguese story and introduces a new azulejo.

Are the objects collectible?

Yes. Each object is chosen to sit alongside the previous editions and grow into a collection.

Which countries do you deliver to?

Orders are placed online. Eligible destinations, the shipping cost and the order total are shown at checkout before you confirm. Questions: hello@portugueseexperience.com.

How is the cheese transported?

In temperature-safe packaging designed to protect flavour and texture. Refrigerate on arrival.

Can I send the box as a gift?

Yes. Add a personal message during checkout — we'll include it in the delivery.

Can I include a personal message?

Yes, in the gift-message field on the product page or at checkout.

Is the box suitable for people under 18?

No. Every edition contains wine and is age-restricted. You must be of legal drinking age in your country.

How should I store the products?

Refrigerate the cheese, keep the wine upright and away from direct light. Full instructions arrive with the box.

What happens if my order arrives damaged?

Contact us within 48 hours with a photo. We will replace or refund the affected items as our returns policy allows.

How long does delivery take?

Every order has 2 working days of preparation, followed by DPD transport. Mainland Portugal: DPD delivers the next working day after collection (about 3 working days in total). Spain: DPD delivers 48 hours after collection, plus the 2 working days of preparation. Other destinations: 2 working days of preparation plus the DPD transit time for that country — write to hello@portugueseexperience.com to confirm. Times are indicative and exclude weekends and public holidays.

Does one box include all the wines and cheeses shown?

No. Each box contains one wine and one PDO cheese — the ones you choose when ordering — together with the azulejo, the sealed letter, the presentation box, the opening guide and the music QR code. The other wines and cheeses on the site are the alternatives you can choose from.

Preparation and delivery times

Preparation
2 working days to prepare your box before it is handed to DPD
Mainland Portugal
DPD: next working day after collectionEstimated total: about 3 working days
Spain
DPD: 48 hours after collectionPlus the 2 working days of preparation
Other destinations
2 working days of preparation + the DPD transit time for your destination. Write to hello@portugueseexperience.com to confirm before ordering.

Indicative times, excluding weekends and public holidays. Eligible destinations, the shipping cost and the order total are shown at checkout.